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Frequently Asked Questions


Rancho Tissue Technologies expertly blends technology and true innovation to produce the finest tissue-cultured and custom-propagated plants in the world.

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How to Order


What Are Stage 3 Micros

Stage 3 Micros

micro
  • Minimum Order: 200 plants
  • Maximum Per Box: 2,500 plants
  • Box Dimensions: 12″ x 22″ x 16″
  • Weight: 10 lbs.
  • Box Charge: $5.00
  • Carrier: Federal Express

International Micros

  • Minimum Order: 500 plants
  • Box Dimensions: 12″ x 22″ x 16″
  • Weight: 10 lbs. per box
  • Carrier: Major airlines

What Are Stage 4 Liners?

Stage 4 Liners

liner-tray

  • Tray Count: 3 trays per box
  • Minimum Order: One box
  • Box Dimensions: 12″ x 22″ x 16″
  • Comes in trays of 72
  • Echeverias & Euphorbias, are 98 plants to a tray
  • Weight: 20 lbs.
  • Box Charge: $6.50
  • Carriers: Airfreight FOB Rancho Santa Fe, and Federal Express. Please specify your preferred carrier and destination airport.

Who Should I Contact If I Have Any Questions?

If you have any questions or need help with something, contact us by phone at (858) 756-6785, or by email at info@ranchotissue.com.

Can I return a product or get my money back?

As stated on our Terms page, “All orders are shipped at customer’s risk. All shipments become the property of the purchaser when the carrier picks up the order. The purchaser must file any claim for transportation damage with the carrier.”

-Claims must be made within 48 hours by fax, telephone or email after receipt of goods. A digital image of the plant material being claimed is required.

What if I receive the wrong plants?

In the event that any stock is proven to be untrue to its name as labeled, our liability is limited to replacing the material free-of-charge or refunding the purchase price. We will not be liable for more than the actual purchase price of the plant material.

What is your cancelation policy?

8 weeks notice prior to shipping needs to be received in order for cancellations to be accepted.

How long has Rancho Tissue Technologies been in business?

Heather May started Rancho Tissue Technologies in 1987 and has been supplying the industry with exceptional quality plant tissue ever since.

Payment & Shipping


What Are Your Payment Options

All accounts will be cash in advance or cash on delivery until credit is approved.

Credit can be established by submitting a completed credit application for review. Please allow 2-4 weeks for processing.

Customers with approved credit, invoices are due on a 30-day net basis.

 

What Shipping Methods Are Available?

Our Stage 3 Micros are shipped via Federal Express, nationally and major airlines internationally. Our Stage 4 Liners are shipped nationally via Airfreight FOB Rancho Santa Fe, and Federal Express.  You can specify your preferred carrier and destination airport. OnTrac is our California delivery service.

fed-exontrac

Do You Ship Internationally

We ship our Micros internationally but our trays are only shipped within the United States.

International (Micros)
  • Minimum Order: 500 plants
  • Box Dimensions: 12″ x 22″ x 16″
  • Weight: 10 lbs. per box
  • Carrier: Major airlines

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